Submitted by MSQURESHI on Tue, 12/22/2020 - 12:44
5.1 Student Support 5.1.8 Attending to learners’ queries by DDE

Modes employed by DDE to attend to learners’ queries

Enlist the approaches given below, used by the DDE to attend to learners’ queries:

  1. Automated interactive voice response system
  2. Call centre
  3. Online Help Desk
  4. Social media
  5. App based support
  6. Chat Box
  7. E-mail Support
  8. Interactive radio counselling
  9. Teleconferencing
  10. Web-conferencing
  11. Student Services Centre/ Inquiry Counter
  12. Postal communication
  13. Any other (please specify)

Options: (Choose any one of the below)

     B. Any 6-7of the  above

 

Year Type of Approach Number of queries received  Number of queries addressed
2015 RTI and other related queries 10 10
2016 RTI and other related queries 42 42
2017 RTI and other related queries 33 33
2018 RTI and other related queries 26 26
2019 RTI and other related queries 56 56

Student Support Service DDE:  91-040-23008463, EPABX: 040-23008402/03/04

Call Centre: Toll free number for students 18004252958

Email Support:     dir.dde@manuu.edu.in, ssu.dde@gmail.com

RTI Query: https://rtionline.gov.in/RTIMIS/login/index.php

Criterion-V-Student-Support-and-Progression collapse8 Student-Support Data Template DDE: 5.1.8: (FINAL UPLOAD-3-APRIL-2022) RTI queries by DDE red